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Open a support ticket

For questions about an order, a refund or a deposit, a ticket is the fastest way to reach us. All refunds are handled through tickets.

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E-mail

Can't log in, or have another question? E-mail us at [email protected].

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Response times

We're available from 11 a.m. to 6 p.m. GMT+1, Monday to Friday. Messages sent over the weekend may take longer to answer.

Help and updates

Many questions are already answered in our knowledge base.

For service updates, follow our Telegram channel: t.me/smspoolnews.